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info@purepages.ca | blog

Tech Support

Dealing with Tech Support has never been easier with PurePages 24/7 support system.

Maintaining a clear connection to the online world is paramount to your business' productivity. Not only does PurePages provide a variety of web and voice solutions for your hospitality business, but the company also offers full 24/7 support for you and your guests.

Our services include:

  • 24/7 Support
  • Network Monitoring and On-Site Response

24/7 Support

Our Support Service is provided by our 24 x 7 x 365 call center and consists of troubleshooting steps such as:

  • Basic Wi-Fi card driver help
  • SSID configuration
  • Login dificulties
  • Location specific coverage issues
  • E-mail
  • VPN issues

Network Monitoring and On-Site Response

PurePages manages a carrier-class operational support system for remotely managing wireless networks. Our hosted, back-office management solution helps our technicians be at your beck and call 24/7. Using advanced technology that allows us to automatically detect network issues and issue the correct technician for the job ensures maximum up time. It is our duty to make sure that a network outage does not happen.

When it does happen, we have several teams at your disposal. Our help desk team composed of trained engineers can troubleshoot the problem with your employees to see if a quicker resolution can be reached prior to the arrival of our site technician. A separate help desk team is on hand in order to field user input, which can be particularly demanding during a downtime. This efficient system ensures our industry’s first Same Day On-Site Guarantee so that your customers or employees are never left offline for longer than can be avoided.


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your technical problems

+1 866 321 6111